Terms and conditions of use

TERMS AND CONDITIONS OF USE

Updated 17.6.2018

Terms and conditions of use for webshop www.papergarden.fi

Please read our terms and conditions before ordering. The customer agrees to the terms and conditions when placing an order.

General information

The products are sold by Varalusikka (FI27528382). All prices include VAT when applicable. We reserve the right to change prices and shipping costs.

The trade relationship follows the applicable Finnish and EU legislation for consumer commerce, marketing and advertising.

Ordering

The products are ordered primarily from www.papergarden.fi via the shopping cart.

All orders are confirmed by email and include the total price of the order, shipping costs and products ordered. To receive an order confirmation, a correct email address should be provided when ordering.

The customer agrees to the "Terms and conditions" and "Privacy Policy" when placing an order.

Shipping

Shipping time is approx. 3-5 working days, depending on the rush time. Please allow 3-5 extra days for custom orders. We’ll ship your order once all items in the order are complete. We are not able to combine or expedite orders at the moment. We will refund any overcharged shipping charges.

The buyer is responsible for shipping. If your item is lost in the postal system, unfortunately we cannot refund the purchase price. For valuable orders, we recommend choosing a tracked and/or insured shipping. However, these methods are on your responsibility too.

All shipping costs are your responsibility.  If you want to exchange an item (that is eligible for it), you are responsible for paying shipping to send it back to us, and for us to ship the new item to you. 

Please note that all possible additional fees like customs etc. are your responsibility to pay. If you reject your package because you do not wish to pay these fees, you will not be refunded.

Special requests and custom orders

We will gladly take custom orders and special requests. However, we recommend you contact us prior ordering. If you make a customized request, we will do everything we can to meet your request. However, we do not guarantee your request can be fulfilled. Therefore, we recommend you contact us prior ordering if you have a special request for altering an item.

Refunds and exchanges

Please make sure you read the item description well before placing your order. If you have questions, please ask us before you place your order.

If you would like to return or change your product (and your product has a replacement or return license), shipping costs are your responsibility and you have to contact us beforehandYou are also responsible for the costs incurred to us. Replacement and Return Rights do not apply to the custom order products nor Paper Garden's unique recycled / vintage-made products.

Once you have placed your order, it’s a final sale. We do not accept cancellations, exchanges, or refunds. If you should reject delivery, we’ll issue no refund. Please be sure to double check your order before submitting it. If you have any questions, please contact us prior to ordering.

However, if your item has been damaged, you’ve received wrong item, or there’s some other questions regarding your items, please contact us immediately after receiving your order. 

Modifications, erros or inaccuracies

We try our best to write as accurate item descriptions as possible. We have made every effort to display our products and their colours as accurately as possible. Please note that we can’t guarantee that the colours on your display will be accurate. 

Although we’ll try our best, there may occasionally be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, offers, availability etc. We reserve the right to correct any errors, inaccuracies or omissions. We also reserve the right to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in our website. We undertake no obligation to inform about updates, modifications etc. in our website. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service or any part of it without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Our handmade and other products are high quality products, but we don’t warrant that the quality of our products, services, information, or other material purchased or obtained by you will meet your expectations. Nor we can warrant that any errors in the Service will be corrected.

Immaterial rights

Varalusikka reserve rights to all its products. All Paper Garden items are designed and hand made by Varalusikka, unless otherwise stated. You may not use any of our products, or designs, parts of our products for commercial or retail purposes without permission.

Other

We reserve the right to change our terms and conditions. Customers should familiarize themselves with the terms and conditions before placing an order. 

Varalusikka handles all customer information confidentially.

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