Terms and conditions of use

TERMS AND CONDITIONS OF USE

Updated 7.4.2019

Terms and conditions of use for webshop www.papergarden.fi

Please read our terms and conditions before ordering. The customer agrees to the terms and conditions when placing an order.

General information

The products are sold by Varalusikka (FI27528382). All prices include VAT when applicable. We reserve the right to change prices and shipping costs.

The trade relationship follows the applicable Finnish and EU legislation for consumer commerce, marketing and advertising.

Ordering

The products are ordered primarily from www.papergarden.fi via the shopping cart.

All orders are confirmed by email and include the total price of the order, shipping costs and products ordered. To receive an order confirmation, a correct email address should be provided when ordering.

The customer agrees to the "Terms and conditions" and "Privacy Policy" when placing an order.

Monthly Subscription

Monthly subscription is always a final sale. It is valid for 12, 6, or 1 months. Please, make sure you pay careful attention when you choose the option you are ready to be committed to. We offer the one month “trial” option so you could test our subscription box in case you are not sure you can commit to a longer relationship. We do emphasize the commitment of the subscription in the item descriptions.

We make all the subscription boxes as custom preorder items according to the number of subscription sign ups (1, 6, or 12 months). We do not prepare any extra box; we close the sign up forms each month after the maximum limit is full and after that, start preparing the boxes for shipping. Therefore, a monthly subscription is always a preorder and a custom order product with no cancellation, return, nor exchange rights.  

When you sign up for a 6- or 12-months subscription, we automatically reserve materials for minimum of 3-6 next months for you. Please kindly understand, that this means you have indeed committed to a long, hopefully warm and inspirational, relationship.

Sometimes life surprises, we understand that. If you need your subscription to be cancelled despite the fact you have decided and chosen yourself to commit to it, you need to do it two whole calendar months in advance. We will charge handling costs as follows: for subscriptions lasted less than 6 months, the difference between your subscription (6- or 12-months) and 1-month trial price per each month, and for subscriptions lasted more than 6 months, the difference between your subscription (12-months) and 6-month price per each month.

If you haven’t been able to commit to a 12-month subscription, and have chosen a 6-month option, you can contact us any time and ask us to chance your subscription to a 12-months one. From the next possible month onwards (i.e. the one you haven’t already paid for) the monthly price will be chanced to the 12-month subscription’s monthly price.

Shipping

We try to process your order in approx. 5-7 working days. However, life does have a tendency to throw surprises at every possible turn, whether it be order queue, illness, or something else. Therefore, we kindly advise you to prepare to wait for your order to be shipped in approx. 10 working days. If you need your order to be shipped more quickly, please make sure you ask us before ordering if we are able to expedite your order. Please allow 5-7 extra days for custom orders. We’ll ship your order once all items in the order are complete or arrived.

Preorder items have all an estimated delivery time in their item description. Please note that this estimated delivery time is indeed an estimation, which is given us by our distributor, manufacturer etc. We cannot affect to the delivery time until the actual preorder items are arrived to us. Therefore, we are not responsible for any changes in the shipping schedule of the preorder items for reasons we cannot affect to.

We usually do not combine orders. However, if we notice several orders from an individual customer when processing them, we try to fit them in as few parcels as possible to save your shipping costs. This isn’t always possible due to weight, height, or other reasons. We will refund overcharged shipping charges in either voucher code or refund to your PayPal account.

We ship worldwide from Finland using Finnish Posti. For overseas, delivery times vary depending on various reasons unknown to us. We try to ship your order quickly but please allow the postman some time to do their job, too. We are sorry we cannot provide systematic or reliable delivery time estimations, as the postal services around the world don’t seem to be that systematic nor reliable. What we can give is a rough estimation of delivery time, based on experience: to Europe 1-30 working days, to overseas (including the US) 1-60 working days… Usually it takes approx. 1-2 weeks to Europe and 2-4 weeks to overseas (including the US), so we kindly ask you to keep these delivery times in mind when ordering. As much as we’d love to, miracles are usually quite hard to maneuver.

The buyer is always responsible for the shipping. So please play attention to the shipping method you choose. If you want a tracked shipping, you need to choose it as your shipping method. 

We always try to minimize your shipping costs, which means that if you have chosen the flat rate shipping option, we might ship your order via economy class, especially if the shipping costs would be double to the item prices if shipped via air mail. Also, sometimes the web shop system miscalculates the shipping cost downwards, in which case we ship your order via the economy class. Please inform us when placing your order, if you really need your order to be shipped via air mail no matter the costs.

PLEASE KINDLY UNDERSTAND THAT IF YOU HAVE NOT CHOSEN TRACKED SHIPPING AS YOUR SHIPPING METHOD, NEITHER WE NOR YOU CANNOT TRACK YOUR ORDER IN ANY WAY.

If your item is lost in the mysterious world of postal system, unfortunately we cannot refund your order. For valuable orders, we therefore strongly recommend choosing a tracked and/or insured shipping. Please note that these methods are on your responsibility too.

Remember always to check that your address is a correct and valid one.

All shipping costs are your responsibility.  If you want to exchange an item (that is eligible for it), you are responsible for paying shipping to send it back to us, and for us to ship the new item to you. 

Please note that all possible additional fees like customs etc. are your responsibility to pay. If you reject your package because you do not wish to pay these fees, you will not be refunded.

Special requests and custom orders

We will gladly take custom orders and special requests. However, we recommend you contact us prior ordering. If you make a customized request, we will do everything we can to meet your request. However, we do not guarantee your request can be fulfilled. Therefore, we recommend you contact us prior ordering if you have a special request for altering an item.

Refunds and exchanges

Please make sure you read the item description well before placing your order. If you have questions, please ask us before you place your order.

Once you have placed your order, it’s a final sale. We do not accept cancellations, exchanges, or refunds. If you should reject delivery, we’ll issue no refund. Please be sure to double check your order before submitting it. If you have any questions, please contact us prior to ordering.

If you want to return or change your product (and your product has a replacement or return license– which you need us to confirm), shipping costs are your responsibility and you have to contact us beforehand, within 14 days. You are also responsible for any costs incurred to us. Replacement and Return/Cancellation Rights do not apply to the custom order products, preorder products, monthly subscription, nor Paper Garden's unique recycled / vintage-made products.

However, if your item has been damaged, you’ve received wrong item, or there’s some other questions regarding your items, please contact us immediately after receiving your order!

Modifications, erros or inaccuracies

We try our best to write as accurate item descriptions as possible. We have made every effort to display our products and their colours as accurately as possible. Please note that we can’t guarantee that the colours on your display will be accurate. 

Although we’ll try our best, there may occasionally be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, offers, availability etc. We reserve the right to correct any errors, inaccuracies or omissions. We also reserve the right to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in our website. We undertake no obligation to inform about updates, modifications etc. in our website. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service or any part of it without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Our handmade and other products are high quality products, but we don’t warrant that the quality of our products, services, information, or other material purchased or obtained by you will meet your expectations. Nor we can warrant that any errors in the Service will be corrected.

Immaterial rights

Varalusikka reserve rights to all its products. All Paper Garden items are designed and hand made by Varalusikka, unless otherwise stated. You may not use any of our products, or designs, parts of our products for commercial or retail purposes without permission.

Other

We reserve the right to change our terms and conditions. Customers should familiarize themselves with the terms and conditions before placing an order. 

Varalusikka handles all customer information confidentially.


Thank you for reading!

 

Spoonful of Hope and Courage to Your Day.

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